Job Opening

Product Implementation Manager


Job Description

We build automations to free up medical providers and their staff to do what matters most, focus on patients. We are dedicated to making a difference in the lives of patients, providers and their staff.  We take pride in knowing that our job and our service matters to our customers and that a part of everything we do goes toward covering the cost of life changing medical procedures for people that can’t afford them. We are looking for hard working, motivated, independent self-starters who value freedom, seek challenge, and want responsibility.

As an Implementation/Product Manager your opportunities to make an impact will be:

  • Use Agile and Scrum methodologies in micro project development across remote teams and customers.
  • Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
  • Adjusting schedules and targets on the project as needs or requirements for the project change
  • Understanding our customer’s reasons for purchasing our product and assisting with the implementation process to ensure the customer gets the most out of our solution.
  • Developing and understanding best practices of using our system and helping customers apply and use those practices.
  • Defining customer specific business goals for each implementation, monitoring and ensuring they are met.
  • Set up implementation schedules, meeting times, check in times, project road maps and other necessary items in order to ensure a customer is implemented successfully.
  • Performing quality control on the project throughout development to maintain the standards expected
  • Create training material for our customers in order to show customers how best to use our product.

About you:

  • Experience with successful Agile techniques
  • Ability to work with and lead a team
  • Strong communication, interpersonal and mentoring skills
  • Ability to adapt to a changing environment
  • Self-motivation and ability to stay focused in the middle of distraction
  • Listen intently and ask good questions, by truly hearing what people are saying and respecting their thoughts, ideas and concerns.
  • Ask questions and identify business goals and what will make a project a success or failure.
  • Good organizational skills and you enjoy developing plans and timelines.
  • Like to figure out how to make things more efficient and run smoother.
  • Enjoy interacting with customers and solving business problems.
  • Ability to document and explain how to follow steps and processes to accomplish goals or solve problems.
  • Enjoy multi-tasking and have the ability to prioritize daily workload in a fast paced environment.
  • Driven to learn and willing to “go the extra mile” in an environment which encourages freedom and personal responsibility
  • Comfort with technology
  • BA degree with 1-3 years in project management, implementation management and /or product management
  • Telecommuting is a possibility

Sound like you're the right fit for the job? We'd love to have you apply.